Fiserv looks internally to bolster executive team

New roles emphasize focus on digital, data, diversity and inclusion

Payments and financial services technology company Fiserv has promoted two of its employees to newly created executive leadership positions.

Byron Vielehr has been tapped as chief digital and data officer while Neil Wilcox has been appointed as head of corporate social responsibility. They both will report to Fiserv CEO and President Frank Bisignano and will start in these new roles effective immediately.

Vielehr was formerly Fiserv’s head of payments and digital solutions, but in his new role as chief digital and data officer he will head up the digital and data strategic growth initiatives at the company.

Meanwhile, Wilcox was formerly chief of staff at the company, and as head of corporate social responsibility he will lead the company’s strategies to build its nonprofit engagement, diversity and inclusion, philanthropy and volunteerism. Additionally, Wilcox will lead sustainability commitments and measure the impact of these initiatives to the business.

“The creation of these roles underscores our commitment to accelerating our digital and data strategies, elevating and expanding our focus on corporate social responsibility, and delivering targeted innovation to create differentiated value for our clients and shareholders,” Bisignano said in a statement.

Vielehr first started working at Fiserv in 2013 where he served in various leadership roles including chief administration officer. But before joining Fiserv he served in senior executive roles at Dun & Bradstreet, including President of North America and President of D&B International. Before that, he served as President and COO of Northstar Systems and he served in leadership positions at Merrill Lynch Private Client and Merrill Lynch Asset Management.

Wilcox joined Fiserv in September 2020, but before Fiserv, Wilcox worked at USAA where he served in several leadership roles. He also worked as SVP and associate general counsel at First Data.

Fiserv is a fintech company that provides account processing and digital banking services, card issuer processing and network services, payments, e-commerce and other services as well. The company has been busy during the COVID-19 pandemic.

In August, FinLedger reported that Fiserv had already helped 20 financial institutions complete core conversions since COVID-19 rattled existing operating procedures. A core conversion is often a “major stepping stone” for a financial institution to deploy its digital strategy. Demand for remote core conversions surged over the last year. Prior to March 2020, some banks had already started the conversion process and others needed to start it to close mergers and acquisitions.

In 2019, Fiserv officially completed its $22 billion acquisition of First Data.

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